Customers want simplicity, availability, convenience and a general good feel when they interact with any service provider.

If you want to meet these expectations for your customers, you are in the right place. In this article, we will explore how chatbots -the conversational interface- provides just that.

Simplicity

The conversational interface is dead simple, customers can chat with a chatbot using the same natural language they use when chatting with friends, no menus and buttons to learn, no training required. The bot in return will understand what they say using (Natural Language Processing) and translate it into a something the machine understands.

Availability

Unlike human beings, chatbots don’t eat, don’t sleep and don’t get sick. With high level of job integrity, they take their job very seriously and never leave for any family activity, this makes your chatbot available for your customers 24 hours a day 7 days a week to answer their questions or perform system transactions. 

Convenience

No need to walk anywhere, no need to download any apps and no need to remember how it works. Simply customers open their preferred messaging application (Facebook Messenger, Skype, Telegram, etc.) and start chatting to businesses and get things done.

 

Good Feel

We feel good about messaging, this is without a doubt our prefered communications channel, and we’re not talking about the young, the millennials or any specific age-group, we’re talking about everyone. Research shows that people spend on messaging more than they spend on all digital channels combined, yes combined!

And because the chatting interface has no graphic design elements, brands are competing to provide delightful conversations through witty content, guaranteed to bring you the Good Feel.

Transform your communications now and delight your customers by engaging with your customers on their prefered channel using labiba.ai